Responsible Gaming
at bdjli

1. Our Commitment to Responsible Gaming

bdjli operates on the firm belief that gambling should always be a form of entertainment — never a financial strategy, a source of stress, or a compulsion. As Bangladesh 's premier online casino and sports betting platform, bdjli takes its duty of care to players seriously. Responsible gaming is not a box to be ticked — it is a core operating principle that shapes how bdjli designs its platform, trains its support staff, and manages player accounts.

Every feature described in this guide is available to all registered bdjli players at no cost and with no penalty. Using responsible gaming tools will never result in your account being flagged, restricted for unrelated reasons, or treated differently in terms of bonus eligibility timelines. These tools exist to protect you, and bdjli encourages every player to use them proactively — not just reactively when a problem has already developed.

bdjli's responsible gaming framework covers five core areas: age verification, deposit limits, time-out periods, self-exclusion, and player education. Each is described in detail in the sections that follow.

2. 18+ Age Restriction

bdjli operates a strict 18+ only policy. No person under the age of 18 years is permitted to register an account, deposit funds, place bets, or play any game on the bdjli platform. This policy is non-negotiable and is enforced at every stage of the player journey.

2.1 Age Verification at Registration

Every new player is required to submit a government-issued identity document during the KYC (Know Your Customer) verification process. Accepted documents include:

• Bangladesh National Identity Card (NID);
• Valid Bangladeshi passport;
• Birth certificate (where accompanied by a supplementary photo ID).

Until age verification is successfully completed, bdjli imposes strict limitations on account functionality — including caps on deposit amounts and restrictions on withdrawal processing. Full account features are only unlocked once KYC is approved and the player's age is confirmed as 18 or above.

2.2 Protecting Underage Individuals

bdjli strongly encourages all parents and guardians in Bangladesh to make use of parental control software to prevent underage family members from accessing gambling websites. If you share a device with minors, please ensure your bdjli account is protected by a strong, private password and that you log out fully after every session. If bdjli has reason to believe that an account is being operated by a person under 18, the account will be immediately suspended pending investigation, and any funds held may be withheld in accordance with our Terms & Conditions.

3. Deposit Limits

One of the most effective responsible gaming tools available at bdjli is the ability to set personal deposit limits on your account. Deposit limits give you direct control over how much money you can add to your bdjli account within a defined time window, regardless of how you feel in the moment.

3.1 Available Limit Types

• Daily Deposit Limit: The maximum total amount you can deposit within any single 24-hour period;
• Weekly Deposit Limit: The maximum total amount you can deposit across any rolling 7-day window;
• Monthly Deposit Limit: The maximum total amount you can deposit in any calendar month.

Limits can be set in Bangladeshi Taka (৳) via your account settings panel. You may set limits as low as ৳100 per day or as high as suits your personal budget. There is no minimum limit level — bdjli recommends setting limits that reflect your genuine disposable entertainment budget, not your total income.

3.2 Changing or Removing Limits

Reducing or tightening a deposit limit takes effect immediately — the moment you save the change, the lower limit applies. This is intentional: if you decide you need to spend less, that decision takes effect right away without any cooling-off delay.

Increasing or removing a deposit limit, however, is subject to a mandatory 7-day cooling-off period. This delay is designed to prevent impulsive decisions made during a losing streak or period of emotional distress from overriding a responsible limit you set in a calmer moment. The increase will only take effect after the full 7-day period has elapsed.

4. Time-Out & Cool-Off Periods

A time-out is a short-term break from gambling activity. bdjli offers time-out periods specifically for players who feel they need a brief pause — whether because of a bad run, increased stress, or simply the sense that gambling has been taking up too much of their time recently.

4.1 Available Time-Out Durations

bdjli players may apply a time-out of the following durations from within their account settings:

• 24 hours — a single day away from the platform;
• 48 hours — a weekend break or two-day reset;
• 7 days — a full week away from all bdjli products;
• 30 days — a full calendar month cool-off period.

During a time-out period, your bdjli account will be inaccessible for login, deposits, and all gaming and betting activity. Any pending withdrawals approved before the time-out commenced will be processed normally. Promotional emails will be suspended for the duration of your time-out.

4.2 Requesting a Time-Out

You can activate a time-out directly in your account settings under the Responsible Gaming section, or by emailing [email protected] with the subject line "Time-Out Request" and your preferred duration. Time-out requests submitted by email will be processed within one hour during BST business hours and within four hours at all other times. A time-out cannot be cancelled or shortened once activated — this is a deliberate safeguard. When the period ends, your account will automatically reactivate.

5. Self-Exclusion

Self-exclusion is a formal, longer-term measure for players who recognise that their gambling has become — or is at risk of becoming — a serious problem. Unlike a time-out, self-exclusion is a significant commitment and is treated with corresponding seriousness by bdjli.

5.1 Self-Exclusion Periods

bdjli offers the following self-exclusion durations:

• 3 months
• 6 months
• 12 months
• 5 years
• Permanent / Indefinite — this option is irreversible and results in permanent account closure.

5.2 What Happens During Self-Exclusion

Once self-exclusion is confirmed, the following actions are taken immediately:

• Your bdjli account is locked and inaccessible;
• All pending promotional communications are cancelled and your email is removed from marketing lists;
• Any available balance in your account at the time of exclusion is processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days;
• bdjli will take reasonable steps to prevent you from opening a new account during the exclusion period. If you attempt to register a new account during self-exclusion, it will be closed and any deposited funds returned.

5.3 Requesting Self-Exclusion

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", your registered username, and your chosen exclusion duration. Self-exclusion requests are treated as the highest priority by bdjli's support team and will be actioned within one hour of receipt at any time of day or night, including weekends and public holidays.

At the end of a fixed-term self-exclusion (3, 6, or 12 months), your account will not automatically reactivate. You must contact bdjli support and undergo a brief responsible gaming assessment before your account access is restored. This step exists to ensure the exclusion period has been genuinely beneficial and that you are returning to gambling from a position of control rather than compulsion.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. bdjli encourages all players to reflect regularly on their gambling habits. The following are recognised warning signs that gambling may be becoming problematic:

If you recognise two or more of the above signs in your own behaviour, bdjli strongly encourages you to use the time-out or self-exclusion tools described above and to reach out to the support resources listed in the next section.

7. Support Resources

bdjli recognises that its support team, while available and compassionate, is not a substitute for specialist gambling counselling. Below are support options available to players in Bangladesh who need guidance beyond what bdjli itself can offer.

7.1 Talking to Someone You Trust

For many people, the first and most important step is simply telling someone close to them — a spouse, parent, sibling, or trusted friend — that gambling has become a problem. Shame and secrecy are among the most common factors that allow problem gambling to escalate. Breaking that silence, even in a brief conversation over tea at home in Sylhet or Rajshahi, is often the most difficult but most important step.

7.2 Professional Counselling

Bangladesh has a growing network of mental health professionals who provide counselling for behavioural addictions including problem gambling. bdjli encourages affected players to seek a referral from a registered medical practitioner or to approach a mental health clinic directly. Counselling services are available in Dhaka, Chittagong, Khulna, Sylhet, Rajshahi, Barisal, Rangpur, and Mymensingh. Many clinics offer both in-person and remote consultations in consideration of patients' privacy.

7.3 Online Self-Help Tools

Several internationally recognised organisations provide free, confidential, and multilingual self-help resources for problem gamblers. bdjli recommends that players research reputable organisations such as Gamblers Anonymous and the National Problem Gambling Helpline for structured self-assessment tools, peer support forums, and guided recovery programmes. These resources can be accessed privately from home at any time.

8. Contacting bdjli Support

bdjli's customer support team is available 24 hours a day, 7 days a week, every day of the year — including Eid, Victory Day, and all Bangladeshi public holidays. If you have a concern about your gambling, if you want to activate a time-out or self-exclusion, or if you simply want to talk to someone about how you have been feeling, our team is here.

Email: [email protected] (plain text — not a clickable link). We aim to respond to all responsible gaming queries within 15 minutes during Bangladesh Standard Time (BST, UTC+6) peak hours and within 60 minutes at all other times.

When contacting support about a responsible gaming matter, please include your registered username and a brief description of your concern. If your request is urgent — for example, if you need self-exclusion activated immediately — please use the subject line "URGENT — Responsible Gaming" so that your message is escalated to the top of the queue immediately.